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Privacy Policy

Online Bookshop Terms & Conditions

(Updated 30 March 2015)

Please read our Privacy Policy as it explains how your personal information will be used by Pearson.

  1. Introduction

    At Pearson, we know that you care how your personal information is used and we appreciate that you trust us to do that carefully and sensibly.

    This Privacy Policy is designed to help you understand how we and other companies in our group collect and use your personal information. We want you to make informed decisions when using our Websites and any features on them, including any registration and e-commerce services.

    This Privacy Policy applies to all the pages on our sites and any features of them and any e-commerce, purchasing or other areas which require registration. However, it won?t apply to any third-party sites which are linked to our sites. We recommend that you read the privacy policy of any such sites that you visit as we are not responsible for them.

    When we refer to our Website or sites, we mean any of our Websites from which you have accessed this Privacy Policy.

    At the end of this Privacy Policy, we have included full details about Pearson and our group companies.

  2. What information does Pearson collect about me?

    Personal information that we collect may include your name, contact details (phone numbers, email address and addresses), your job, course information, your personal interests, credit card or billing information, shopping selections and data about the pages you visit on our site, as well as any other personal information relating to you or a third party that you supply to us.

  3. How does Pearson collect my personal information?

    We collect your information in two ways:

    1. Personal information you choose to disclose. You may, for example, provide us with your information when you post something on our site, when you register for any features on our site that require registration, when you contact us (online or offline) or when you order goods or services from us.

      Website use information collected by us as you interact with our site. We use cookies (a small piece of computer code that we store for a period of time on your computer or mobile device) when you visit our site in order to make the site work better for you. Our Cookie Policy explains what cookies we use.

    In a separate automatic operation the web server will collect your IP address and browser type and details of the website you came from before entering our site. This information is used to:

    • Work out how many times our site has been visited.
    • Record which parts of our site have been visited so we can improve the content and layout of the site.
    • Show you information that is relevant to you at your location, such as which products are available for purchase at your location.
    • Ensure that you are able to purchase from our site.

    We may from time to time supply third parties with anonymous data of use in connection with our site.

  4. What will Pearson do with my personal information?

    We and our group companies may use your personal information to process your online purchases, to inform you about products and services offered by us, to improve the products and services offered to you, for market research purposes, for marketing, statistical or analytical purposes, and otherwise to better meet the needs and preferences of our customers. We will not allow unrelated third parties to use your personal information for marketing without your consent.

    In particular, we may use your information to:

    1. Contact you with more information on our products and services, in accordance with your preferences.
    2. Inform you of activities on our site.
    3. Invite you to participate in surveys, discussions and prize draws and ask for your views on our services via online surveys and discussion forums.

    We also use personal information in aggregate form (so that no individual user is identified by name) to build marketing profiles, audit how our sites are used, and to help with the strategic development of our sites.

    Participation in surveys and discussion forums is entirely voluntary. You may unsubscribe from being contacted for these purposes at any time. Survey information will be used for market research with the aim of improving our services. We will show your username on any content you submit or post on our sites (including discussions, bulletin boards and forums).

  5. Email marketing and opt-out

    We will only send you marketing emails in accordance with your preferences. Any marketing emails we send you will include an unsubscribe link at the end of the email. Some Pearson sites also provide contact details you may use if you want to contact us by email, post or telephone in order to unsubscribe. In addition, some Pearson sites have a "My Account" page where you can choose whether or not to receive marketing communications from us.

  6. How does Pearson keep my personal information safe?

    We seek to protect the safety of all your personal information. In particular, provided your browser accepts Secure Sockets Layer encryption, we seek to protect your payment information against unauthorised access through a secure server. Where we use third parties to process personal information, we require them to ensure the safety of your information. We use appropriate security measures on our own systems, but the Internet is not a secure medium and we cannot guarantee the security of information transmitted via the Internet.

    Any personal information that you voluntarily post on a public area of our site, such as a bulletin board or discussion forum, or an interactive area requiring registration and/or subscription, may be collected and used by others. Please be careful what personal information you disclose in this way. You understand that we cannot control the actions of other users.

  7. Will Pearson share my personal information with anyone else?

    We will never sell your personal information. We may disclose and share personal information with the third parties listed below. Because the Internet is a global environment, you acknowledge that this will include the transfer of your personal information to other countries around the world, including countries outside of the European Economic Area which may not have the same data protection laws as the UK. We may share your personal information:

    1. With our group companies, or any entity which acquires any part of our business.
    2. With our service providers (including, for example, credit reference agencies and payment processors, distributors/agents of our products, suppliers who develop or host our sites).
    3. With third-party search engines that may index user profile pages and usernames as part of the URL of the user profile page by default.
    4. If required or permitted by law.
    5. With relevant third parties (such as your employer, your school, your internet service provider, law enforcement agencies) if we reasonably believe you may be in breach of the law (e.g. if you have posted defamatory content on our sites).
    6. With other third parties as long as it is lawful to do so..
  8. What if I am under 18 years old?

    If you are under 18, please be sure to read this Privacy Policy with your parent or guardian and ask them questions about anything you don?t understand. Please get their permission before you provide Pearson with any personal information.

  9. Abuses of this Privacy Policy

    Any improper collection or misuse of personal information is in violation of this Privacy Policy and of our Legal Notice. Please report it by emailing elearning.in@pearson.com.

    You agree not to misuse any personal information available on our site, or to gather it, or use robots or other automated scripts, codes or functionalities to do so.

    We may immediately suspend or terminate your access to our site without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.

  10. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. We will always include the date of a new version so that you know when there has been a change. If you don?t agree to the changes, please don?t continue to use our site or provide us with your personal information.

  11. Contacting Pearson

    If you have any questions about our Privacy Policy or the data we hold about you, or you wish to ensure that the data we hold about you is accurate and kept up to date, please do not hesitate to contact us at: elearning.in@pearson.com.

    References in this Privacy Policy to 'Pearson', 'we', 'us', 'our' or similar refer to Pearson India Education Services Private Limited or whichever Pearson group company is operating the relevant website.