The key result area of quality innovation in any process lies in its continual improvement, and Continual Improvement Process focuses on the continual improvement process, providing contemporary tools and methods for achieving optimum quality and process improvement. Ample cases and examples are cited throughout the book, making it an immensely practical text for manufacturing, service, and non-profit enterprises. It addresses the needs of all those who form part of the managerial hierarchy. For upper management, the book serves to encourage the organisation of continual improvement as a company-wide activity covering all employees irrespective of one's rank or functional area. For operational management, it provides key inputs to understand as well as practice, both as a performer and promoter of continual improvement. And for each employee, it presents tools and techniques to hone one's skills to think and relate better, to achieve winning results.